samantha sung

Delivery & Returns

Returns and Exchanges Policy

If you are not satisfied with your order, you may return it for an exchange or store credit only.

You have 7 calendar days from the date of receipt to make your return. All exchange items must be unworn, with their original tags and packaging.

We make the dress specially for your order therefore it is not refundable, but we kindly accept swap one time with other item.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to: 

1) European
Samantha Sung GMBH
Kaiserswerther Str. 207
40474 Düsseldorf
GERMANY

2). USA
To. Samantha Sung
531B 7th Street
Palisades Park NJ 07650
USA
Tel : 646-345-6682

3). UK - Korea
To. Samantha Sung International
97-21 Seong Buk Dong
Seong Buk Gu
South Korea 02837
Tel : +8210-2514-7991

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:

1) European
Samantha Sung GMBH
Kaiserswerther Str. 207
40474 Düsseldorf
GERMANY

2). USA
To. Samantha Sung
531B 7th Street
Palisades Park NJ 07650
USA
Tel : 646-345-6682

3). UK - Korea
To. Samantha Sung International
97-21 Seong Buk Dong
Seong Buk Gu
South Korea 02837
Tel : +8210-2514-7991


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.